28 March 2022, Mumbai:
With the integration of Cashfree Payments’ product ‘Cashgram’, Snapdeal will be able to process refunds with only the customer’s mobile number or email address, with credits automatically flowing to the customer’s UPI-linked bank account, or wallet.
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Speaking on the partnership, Sarvartha Kanchan, Vice President - Supply Chain Management and Customer Experience, Snapdeal said, “We endeavour to provide a delightful experience to our users at all touchpoints.
For our users, who prefer the convenience of cash on delivery, we wanted to provide an equally efficient, yet secure refund process."
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Traditionally, processing refunds for CoD orders has been a multi-step and time-consuming process, which includes manually adding the customer’s bank account details, onboarding the customer as a payee, and tracking as well as reconciling refunds batch-wise.
With the integration of Cashfree Payments’ product ‘Cashgram’, Snapdeal will be able to process refunds with only the customer’s mobile number or email address, with credits automatically flowing to the customer’s UPI-linked bank account, or wallet.
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CREDITS: Mint SME Street Technuter (The news article has not been edited by DFU Publications staff).
