Despite COVID-19, India's e-commerce market continues to grow at 5 per cent year-on-year, with estimated revenue of $56.6 billion in the financial year 2020-21, says IT industry body Nasscom.
However, consumers have lodged complaints on the National Consumer Helpline related to payment, quality and quantity issues, manufacturing defects, and non-providing of services, among others, says Ashwini Kumar Choubey, Minister of State for Food and Consumers.
The complaints of the consumers are transferred through the Integrated Grievance Redress Mechanism software to the companies concerned for redressal, he adds
Consumers that are not satisfied with the redressal are advised to approach the Consumer Commission of appropriate jurisdiction for redressal of their grievances, Choubey states. The e-Daakhil portal also enables consumers to file their grievances online, in the Consumer Commission of their choice.
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