Shift focus to operational excellence, new report urges retailers

Shift focus to operational excellence, new report urges retailers

As India prepares for the upcoming festive season, retailers are being urged to recalibrate their strategies, shifting focus from aggressive discounting to operational excellence. According to the ‘Festive Readiness Report 2026’ by AI-native retail technology firm Fynd, the most successful brands this year will be those that prioritize early planning and agile execution rather than relying on margin-eroding price cuts. The report, which analyzed market data through June 2026, highlights that success is increasingly determined before the first sale event goes live.

Strategizing for emerging demand hubs

The report identifies Tier-III cities as a significant growth engine, contributing 46 per cent of festive demand in the 2025 season- surpassing both Tier-I and Tier-II markets. To capture this segment, brands are advised to optimize their inventory allocation and delivery promises specifically for smaller urban centers. Furthermore, the reliance on marketplace channels remains heavy, with platforms like Myntra, JioMart, and Flipkart accounting for nearly 80 per cent of demand. Consequently, an effective festive strategy now requires a unified operating layer that provides real-time stock visibility across these platforms to prevent stockouts during peak shopping windows.

Operational agility as a competitive lever

Fulfilment speed has emerged as a primary factor in margin protection, with data indicating that 77 per cent of returns are linked to deliveries exceeding three days. Brands are increasingly turning to store-led fulfilment, which grew to 51 per cent of orders in 2025, to bypass warehouse bottlenecks. This "ship-from-store" approach, combined with a prepaid-first checkout strategy, is becoming essential to reduce high return-to-origin rates associated with cash-on-delivery transactions. As consumer preference shifts toward value-led pricing and experiential shopping, the brands that can integrate inventory, pricing, and fulfilment into a single, cohesive framework will be best positioned to capitalize on the festive momentum.

An  AI-native retail technology company backed by Reliance Retail Ventures, Fynd provides a comprehensive platform for marketplace integration, unified inventory management, store-led fulfilment, and demand intelligence. The company empowers fashion and lifestyle brands to optimize their retail operations and enhance consumer engagement across digital and physical touchpoints.

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